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Frequently Asked Questions (FAQs)

FAQs Flight Centre

The following list contains answers to the most common questions asked by our wonderful customers. Can't find the answer you're looking for? No worries, just contact us here.


When do I pay for my flights?

Your Travel Consultant will advise final payment details at the time of booking. Unless otherwise stipulated, payment for both international and domestic bookings is required immediately upon confirmation, or within three days depending on the fare type - again your Consultant will advise you of these details.


How do I pay for my flights?

Payment can be made by credit card or debit card. Your Consultant will advise you of which payment method is appropriate and the process involved. Credit card conditions may apply.


When will my credit card be debited?

For most bookings, the debit takes place at the time of booking. Please ask your Consultant if unsure.


How private are my personal details?

Our Privacy Policy ensures your right to privacy. We will not share your information outside of Flight Centre without your authority to do so.


Can I change or cancel my booking?

To amend or cancel a booking made in-store or over the phone, please email your Consultant or call them on 0800 587 0058. Please note, some airfares are non-refundable and/or non-changeable and/or airline charges or cancellation fees may apply. Please ask your Consultant at time of booking.


How and when do I receive my travel documents?

Documents are requested from airlines and travel suppliers once you have paid in full. In most cases, airline tickets are issued within 24-48 hours. Unless otherwise requested, other travel documents are released 14 days prior to travel. We will send these documents to you by post within the United Kingdom unless other arrangements are made.


How do I pick up my airline e-ticket?

E-tickets are electronic tickets, a convenient new way of managing your travel that removes the "forgotten ticket" panic! On most airlines, you no longer need to receive a paper ticket before travelling - when you travel on an e-ticket your details are stored in the airline system and you proceed directly to the check-in counter at the airport, present a current photo ID (passport), receive your boarding pass and you are on your way.


What if I lose my ticket?

If you have lost your ticket prior to the day of travel please contact us and we will forward to you a Lost Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Please note, airlines usually charge a reissue fee. If you lose your ticket on the day of departure, upon arrival at the airport contact the airline who will organise a replacement.


What if I need to cancel my booking? How do I obtain a refund?

Airline charges and cancellation fees may apply to your particular airfare or travel arrangements and as such, refunds will only be provided by the airline or travel supplier in accordance with these terms and conditions. To apply for a refund please return your unused airline ticket and travel documents together with a covering letter to your Consultant. Airline refunds may take up to 12 weeks.


How do I know the terms and conditions of the airfare purchased?

Terms and conditions differ depending on the airline and the type of ticket you have purchased. Please ask your Consultant regarding details of cancellation fees, amendment fees and other terms and conditions.


What terms and conditions apply to the Flight Centre website?

Check out our Terms & Conditions policy.


Can I book tickets for travel starting from outside the United Kingdom?

Yes. Flight Centre is part of the global Flight Centre Travel Group, which means we can offer deals between many cities outside the United Kingdom. Please phone your Consultant on 0800 587 0058 for a quote, or pop in-store.